PRIVACY POLICY

Last Updated: March 30, 2026

Arcade Nation is operated by Monster Middle East FZE, a Free Zone Establishment registered in the United Arab Emirates, with its registered office at:

Monster Middle East FZE
NC7, Jebel Ali Free Zone
Dubai, United Arab Emirates
P.O. Box 18413
Tel: +971 4 883 0405
Email: support@monsterme.com

Arcade Nation operates this website and online store (the “Services”) in order to provide customers with access to gaming products, related information, and ecommerce functionality. The Services are powered by Shopify Inc., which enables secure ecommerce infrastructure and payment processing.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, browse, purchase from, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

For the purposes of this Privacy Policy, “personal information” means any information that identifies or can reasonably identify an individual.

We may collect the following categories of personal information:

Contact Information
Name, billing address, shipping address, email address, and phone number.

Order and Transaction Information
Details of products viewed, added to cart, purchased, returned, or exchanged, along with payment confirmation details.

Payment Information
Payment card information and transaction data. Payment processing is handled securely by third-party payment providers and Shopify.

Account Information
Login credentials, order history, saved preferences, and account settings.

Device and Technical Information
IP address, browser type, device identifiers, operating system, time zone, and cookies.

Usage Information
Pages visited, time spent on site, click behavior, and referral source.

Communications
Information you provide when contacting customer support or submitting inquiries.

2. How We Collect Personal Information

We collect personal information:

• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and tracking technologies
• From Shopify and service providers assisting in payment, analytics, and fulfillment
• From marketing and advertising partners where permitted by law

3. How We Use Your Personal Information

We use your personal information to:

Provide and Fulfill Orders
Process payments, ship products, manage returns and exchanges, and communicate order updates.

Customer Support
Respond to inquiries and provide after-sales service.

Account Management
Maintain and manage user accounts and preferences.

Marketing and Promotions
Send newsletters, promotional offers, and advertisements, where you have consented or where permitted under UAE and applicable international law.

Fraud Prevention and Security
Detect and prevent fraudulent or unlawful activities.

Legal Compliance
Comply with applicable laws, regulations, and governmental requests.

4. Disclosure of Personal Information

We may share your personal information with:

Service Providers
Including Shopify, payment processors, shipping partners, IT service providers, and analytics providers.

Business Partners
For marketing and promotional activities where permitted.

Corporate Affiliates
Within Monster Middle East FZE and its affiliated companies.

Legal Authorities
Where required by law or to protect our legal rights.

We do not sell your personal information.

5. Shopify Hosting and Processing

Our Services are hosted by Shopify Inc. Shopify processes personal information in order to provide ecommerce functionality, secure payments, fraud detection, and analytics.

Information submitted through our store may be transferred and processed in countries outside the UAE in accordance with applicable data protection laws and secure transfer mechanisms.

For more information, you may review Shopify’s privacy policy at:
https://privacy.shopify.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functionality
• Analyze site performance
• Personalize user experience
• Support advertising and remarketing

You may adjust your browser settings to refuse cookies; however, this may limit certain functionalities of the Services.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission is completely secure. We encourage users not to share sensitive information through unsecured channels.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders
• Maintain accounts
• Comply with legal and tax obligations
• Resolve disputes

9. Your Rights

Subject to applicable laws in the UAE and other jurisdictions, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Object to certain processing activities
• Withdraw consent for marketing communications

To exercise your rights, please contact:

support@monsterme.com

We may request identity verification before processing such requests.

10. Children’s Privacy

Our Services are not directed to children under the age of majority in the UAE. We do not knowingly collect personal information from minors without parental consent.

11. International Transfers

Personal information may be processed outside the UAE, including in jurisdictions where Shopify or service providers operate. Such transfers are conducted using appropriate safeguards in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact: