Privacy policy

Last Updated: March 30, 2026

My Arcade operates this website and online store under Arcade Nation, a division of Monster Middle East FZE (“we”, “us”, “our”). The website is powered by Shopify. This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you access or use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. We may collect:

  • Contact details (name, address, email, phone number, billing and shipping information)

  • Payment and transaction information (payment details, purchase history, order records)

  • Account information (username, password, preferences)

  • Communications (customer support inquiries and correspondence)

  • Device and technical information (IP address, browser type, device identifiers)

  • Usage data (how you interact with our website and Services)

2. How We Collect Information

We may collect personal information:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through cookies and similar technologies

  • From service providers assisting in operating our website

  • From trusted partners where permitted by law

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Manage accounts and provide customer support

  • Arrange shipping and handle returns

  • Improve website functionality and user experience

  • Send transactional communications

  • Send marketing communications where permitted

  • Detect fraud and enhance security

  • Comply with legal and regulatory obligations

We process personal information in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable GCC regulations.

4. Disclosure of Personal Information

We may share your information:

  • With Shopify and service providers supporting payment processing, hosting, analytics, shipping, and customer support

  • With affiliates within Monster Middle East FZE

  • Where required by law or legal process

  • In connection with a merger, restructuring, or business transfer

We do not sell your personal information for monetary consideration.

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify processes certain data to operate and improve the Services. Information may be transferred to Shopify and its partners, including across international borders.

For more information, please review Shopify’s Privacy Policy at https://privacy.shopify.com.

6. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze performance, and improve Services. You may manage cookie preferences through your browser settings.

7. Children’s Data

Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors without appropriate consent.

8. Data Security and Retention

We implement reasonable safeguards to protect personal information. However, no system is completely secure.

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Subject to applicable UAE and GCC laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion of personal information

  • Withdraw consent where applicable

  • Object to certain processing activities

To exercise your rights, contact us using the details below. We may require identity verification.

10. International Transfers

Your personal information may be transferred and processed outside the UAE. Where required, we implement appropriate safeguards in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

support@monsterme.com
Monster Middle East FZE
NC7, Jebel Ali Free Zone
Dubai, United Arab Emirates
P.O. Box 18413

Monster Middle East FZE is the data controller of your personal information within the UAE and GCC region.