Warranty & Product Registration
WARRANTY, RETURN AND EXCHANGES.
Arcade Nation Middle East Return Policy
Arcade Nation products sold in the Middle East are supported by Monster Middle East FZE, the authorized regional distributor and support partner for the region.
All sales, transactions, customer support, warranty coordination, and after-sales handling for Arcade Nation in the Middle East are managed and supported through Monster Middle East FZE and its authorized retail partners.
Our goal is to ensure customers receive genuine products, proper regional support, and a clear after-sales process.
Authorized Regional Warranty Support
Monster Middle East FZE supports Arcade Nation in the Middle East through authorized retail, online, and distribution channels.
Customers who purchase genuine Arcade Nation products from authorized retailers are eligible for regional warranty support, subject to proof of purchase, warranty validation, inspection, and the terms stated in this policy.
Products purchased from unauthorized sellers, grey-market sources, parallel importers, overseas sellers, or unapproved marketplace sellers may not qualify for warranty, repair, replacement, exchange, refund, or after-sales support in the Middle East.
Warranty Coverage
Arcade Nation products are covered against manufacturing defects in materials or workmanship under normal consumer use.
Warranty support may include repair, replacement, exchange, or refund depending on the issue, product condition, inspection result, availability of replacement stock, retailer process, manufacturer warranty terms, and applicable consumer protection requirements.
The final remedy will be determined after the product has been inspected and the issue has been validated.
Warranty Period
The warranty period begins from the original date of purchase shown on the customer’s valid invoice, receipt, or order confirmation.
The warranty period will follow the manufacturer’s stated warranty terms or the warranty period communicated at the time of purchase through the authorized retailer or Arcade Nation sales channel.
Customers must retain valid proof of purchase for the full warranty period.
Product registration is recommended but does not replace the requirement for valid proof of purchase.
Proof of Purchase Requirement
Valid proof of purchase is mandatory for all warranty claims.
Acceptable proof of purchase may include:
Original sales invoice.
Retail receipt.
Online order confirmation.
Marketplace invoice from an authorized seller.
Authorized retailer proof of purchase.
Warranty claims submitted without valid proof of purchase may be rejected.
Warranty Claim Process
If a customer believes their product has a manufacturing defect, they must first contact the original retailer or point of purchase.
For products purchased directly from Arcade Nation or an authorized Arcade Nation channel, customers may contact Arcade Nation customer support.
The customer may be required to provide the following information:
Full name.
Contact number.
Email address.
Proof of purchase.
Product name and model number.
Serial number, where applicable.
Date and place of purchase.
Description of the issue.
Photos of the product.
Photos of the packaging.
Video showing the issue, where applicable.
Details of any troubleshooting already attempted.
The product may need to be inspected by the original retailer, Monster Middle East FZE, Arcade Nation, the manufacturer, or an authorized service partner before any repair, replacement, exchange, or refund is approved.
What the Warranty Covers
The warranty covers confirmed manufacturing defects under normal consumer use, including:
Internal electronic failure caused by a manufacturing defect.
Product not powering on due to an internal manufacturing fault.
Defective buttons, display, sound, controls, ports, or internal components.
Failure of included components caused by defective materials or workmanship.
Functional defects that are not caused by misuse, accidental damage, unauthorized repair, or external factors.
What the Warranty Does Not Cover
The warranty does not cover:
Accidental damage.
Damage caused by dropping the product.
Misuse, abuse, negligence, or improper handling.
Liquid damage or moisture exposure.
Damage caused by incorrect installation, storage, or use.
Damage caused by power surges, incorrect voltage, unstable power supply, or incompatible adapters.
Damage caused by unauthorized repair, opening, modification, or tampering.
Normal wear and tear.
Cosmetic damage that does not affect product functionality.
Scratches, dents, marks, discoloration, or packaging damage after purchase.
Missing accessories after purchase.
Consumable items, where applicable.
Software, content, downloads, or third-party applications not supplied by Arcade Nation.
Products with removed, damaged, or altered serial numbers..
Products used outside normal household or personal entertainment use.
Products used for commercial rental, event use, public arcade use, hospitality, institutional use, or high-volume business use unless approved in writing.
Products purchased from unauthorized sellers or grey-market channels.
Products returned without valid proof of purchase.
Commercial Use Exclusion
Arcade Nation products are intended for normal consumer and personal entertainment use.
Unless specifically approved in writing, warranty coverage does not apply to products used in commercial, rental, event, public arcade, hospitality, institutional, or high-volume business environments.
Any such use may void the warranty.
Retailer Purchase and Warranty Handling
If the product was purchased from a retailer, marketplace, or third-party seller, the customer must first contact the original retailer of purchase.
The warranty claim will be subject to the original retailer’s warranty and service process.
Monster Middle East FZE may support the retailer in validating and coordinating warranty claims where applicable.
Customers should not send products directly to Monster Middle East FZE unless instructed to do so by Arcade Nation, Monster Middle East FZE, or the original retailer.
General Return Terms
All product returns must be handled through the original retailer or point of purchase.
Customers are required to retain their original proof of purchase, invoice, or order confirmation.
Products purchased from third-party retailers, marketplaces, or physical stores must be returned directly to the retailer from which the product was purchased.
Returns are subject to the return policies and procedures of the original retailer of purchase.
Arcade Nation and Monster Middle East FZE do not directly process returns for products purchased through third-party retailers unless specifically instructed or approved as part of an authorized support case.
No Change-of-Mind Returns
Arcade Nation does not accept returns or exchanges for change of mind once a product has been purchased, opened, used, activated, or removed from its original packaging.
Customers are encouraged to review product details carefully before completing their purchase.
Defective, Damaged, or Incorrect Products
If a product is received defective, damaged, or incorrectly supplied, the customer must contact the original retailer of purchase as soon as possible and follow the retailer’s return or exchange process.
The customer may be required to provide:
Proof of purchase.
Product model number.
Serial number, where applicable.
Photos of the product.
Photos of the packaging.
Video showing the issue, where applicable.
A clear description of the defect, damage, or issue.
Once the case is reviewed, the product may be inspected and assessed. If the issue is confirmed to be a manufacturing defect, damaged-on-arrival case, or incorrect supply, the customer may be eligible for repair, replacement, exchange, or refund, depending on the retailer’s policy, product condition, and applicable warranty terms.
Return Shipping Costs
Any cost incurred in returning the product to the original retailer or point of purchase is the responsibility of the customer, unless otherwise confirmed by the retailer.
Products must be returned safely and securely packed to avoid further damage during transit.
Non-Returnable Products
Products will not be accepted for return or exchange in the following cases:
The product has been opened or used without a verified defect.
The customer does not have valid proof of purchase.
The product is missing original packaging, accessories, manuals, cables, or included items.
The product is damaged due to misuse, mishandling, accident, neglect, or improper storage.
The product has been repaired, modified, or tampered with by an unauthorized party.
The serial number has been removed, altered, or damaged.
The product was purchased from an unauthorized seller.
The product was purchased as clearance, final sale, or promotional stock, unless defective.
Authorized Regional Support
Monster Middle East FZE supports Arcade Nation in the Middle East through authorized retail and online channels.
This ensures that customers purchasing genuine Arcade Nation products from approved channels receive proper regional support and warranty coordination.
Products purchased from unauthorized sellers, grey-market sources, or outside approved regional channels may not qualify for return, exchange, warranty, or after-sales support in the Middle East.
Recommended Short Version for Product Pages
Returns and Regional Support
All Arcade Nation sales, transactions, warranty coordination, and after-sales support in the Middle East are supported by Monster Middle East FZE through authorized regional retail partners.
Returns must be handled through the original retailer of purchase and are subject to that retailer’s return policy. Change-of-mind returns are not accepted once products are opened, used, or removed from original packaging. Defective, damaged, or incorrectly supplied products will be reviewed subject to proof of purchase, inspection, and applicable warranty terms.
Regional Distributor and Support
Arcade Nation products in the Middle East are supported by Monster Middle East FZE, NC7, Jebel Ali Free Zone, Dubai, United Arab Emirates, PO Box 18413.
For all returns, exchanges, and warranty support, customers must first contact the original retailer of purchase with valid proof of purchase.
Arcade Nation Middle East Warranty Policy
Arcade Nation products sold in the Middle East are supported by Monster Middle East FZE, the authorized regional distributor and support partner for the region.
All warranty coordination, customer service, after-sales handling, and product support for Arcade Nation in the Middle East are managed through Monster Middle East FZE and its authorized retail and online partners.
This Warranty Policy is designed to ensure that customers purchasing genuine Arcade Nation products through authorized regional channels receive proper warranty support, while protecting the brand from unauthorized sellers, grey-market products, misuse, accidental damage, and unsupported commercial use.
This policy applies to Arcade Nation products sold in the United Arab Emirates and across approved Middle East sales channels, subject to applicable local laws, retailer terms, and manufacturer warranty conditions.
Inspection and Validation
All warranty claims are subject to inspection and validation..
Submitting a warranty claim does not automatically guarantee repair, replacement, exchange, or refund.
If the product is confirmed to have a manufacturing defect, the customer may be offered repair, replacement, exchange, or refund depending on the case.
If no fault is found, or if the issue is determined to be caused by misuse, accidental damage, improper handling, unauthorized repair, external damage, or an excluded condition, the warranty claim may be rejected.
Repair, Replacement, Exchange, or Refund
Where a valid manufacturing defect is confirmed, Arcade Nation, Monster Middle East FZE, the original retailer, or the authorized service partner may provide one of the following remedies:
Repair of the product.
Replacement with the same model, where available.
Replacement with an equivalent model if the same model is unavailable.
Exchange through the original retailer of purchase.
Refund where repair or replacement is not possible and where approved under the applicable process.
The final remedy will depend on the inspection result, product condition, product availability, retailer terms, manufacturer warranty terms, and applicable consumer protection requirements.
Replacement Product Warranty
If a product is replaced under warranty, the replacement product will continue under the remaining warranty period of the original purchase, unless otherwise required by applicable law or stated by the manufacturer.
Replacement does not automatically restart the full warranty period unless confirmed in writing.
Shipping and Handling for Warranty Claims
Any cost related to returning the product to the original retailer, service location, or support center is the responsibility of the customer unless otherwise confirmed by the retailer or support team.
Products must be securely packed before being returned for inspection.
Arcade Nation and Monster Middle East FZE are not responsible for damage caused during return shipping due to poor packaging, mishandling, or use of unsuitable courier services.
Customers should return the product with all original accessories, cables, manuals, and packaging where possible.
Unauthorized Sellers and Grey-Market Products
Warranty support in the Middle East applies only to products purchased through authorized regional channels.
Products purchased from unauthorized sellers, grey-market importers, parallel traders, overseas sellers, or unapproved marketplace sellers may not be eligible for local warranty, return, exchange, repair, refund, or after-sales support.
Customers are encouraged to purchase only from Arcade Nation, Monster Middle East FZE, or approved retail and online partners to ensure genuine product support.
Product Registration
Customers are encouraged to register their product on the Arcade Nation website after purchase.
Product registration helps support warranty validation, ownership records, product updates, and customer service.
Product registration may require:
Customer name.
Email address.
Phone number.
Product model.
Serial number.
Date of purchase.
Retailer of purchase.
Invoice or proof of purchase upload.
Product registration does not replace valid proof of purchase.
Warranty eligibility remains subject to purchase validation, authorized sales channel confirmation, and the terms of this Warranty Policy.
Limitation of Liability
Arcade Nation and Monster Middle East FZE are not responsible for indirect, incidental, or consequential losses arising from product use, product failure, customer misuse, courier delays, retailer processing timelines, data loss, loss of enjoyment, or third-party service issues.
Warranty support is limited to the product itself and the remedies stated in this Warranty Policy.
Warranty claims are subject to inspection, validation, applicable warranty terms, retailer procedures, manufacturer conditions, and applicable consumer protection requirements.
WHERE CAN I FIND MY PRODUCT MANUAL?
All available product manuals can be found and downloaded from the individual product's page.
Warranty information
All MY ARCADE® products come with a limited warranty and have been subjected to a thorough series of tests to ensure the highest level of dependability and compatibility. It is unlikely that you will experience any problem, but if a defect should become apparent during the use of this product, MY ARCADE® warrants to the original consumer purchaser that this product will be free from defects in material and workmanship for a period of 120 days from the date of your original purchase. If a defect covered by this warranty occurs to a product purchased in the U.S., MY ARCADE®, at its option, will repair or replace the product purchased at no charge or refund the original purchase price. If a replacement is necessary and your product is no longer available, a comparable product may be substituted at the sole discretion of MY ARCADE®. For MY ARCADE® products purchased outside of the U.S., please ask the store where it was purchased for further information.
This warranty does not cover normal wear and tear, abusive use or misuse, modification, tampering or any other cause not related to either materials or workmanship. This warranty does not apply to products used for any industrial, professional, or commercial purposes.
Service information
For service on any defective product under the 120-day warranty policy, please contact Consumer Support to obtain a Return Authorization Number. MY ARCADE® reserves the right to require the return of the defective product and proof of purchase.
NOTE: MY ARCADE® will not process any defective claims without a Return Authorization Number.
Consumer support
Consumer support email